Which electrical appliances with warranty service can be returned within 14 days? and got the best answer

Answer from Yovyazist[guru]
Technically complex household goods for which warranty periods have been established, if they have no defects, cannot be returned or exchanged, as they are specified in paragraph 11 of the “List of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration."
Electrical household goods of inadequate quality, included in the “List of technically complex goods for which consumer demands for their replacement are subject to satisfaction if significant defects are found in the goods,” are subject to return or exchange within 15 days after their transfer to the consumer. It is after transfer, and not payment, since such goods are usually not delivered to the consumer immediately on the day of payment. This list is small, namely, there are not many electrical household appliances there at all, these are only refrigerators, freezers, automatic washing machines and personal computers with basic peripheral devices.
Technically complex household goods, such as televisions, stereo systems, telephones and other home electronics, if defects are found in them, are subject to return or exchange during the entire warranty period.
Article 18. Consumer rights when defects are discovered in a product
A list of technically complex goods in respect of which consumer demands for replacement are subject to satisfaction if significant defects are found in the goods
Approved by Decree of the Government of the Russian Federation of May 13, 1997 N 575
Article 25. The consumer’s right to exchange goods of proper quality
List of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration
Approved by Decree of the Government of the Russian Federation of January 19, 1998 N 55

Electrical household goods are classified according to several criteria. According to their purpose, the range of electrical goods is divided into the following groups:

Installation wires; connecting cords;

Electrical installation products, light sources;

Household lamps;

Household electrical appliances and machines;

Electromechanical tools and machines for mechanization of household work;

Transformers, instrumentation, chemical current sources.

Each group is divided into specific types of products, taking into account their narrow functional purpose. An intraspecific classification is provided, taking into account the design features of the device, the presence of comfort elements, the amount of power consumed, the method of adjustment and other features characteristic of a particular product.

The group of electrical installation products includes products necessary for installing residential electrical wiring, connecting devices and machines to them, protecting machine wiring from short circuit currents, overloads and other purposes. The range of products in this group is very wide: cartridges, switches, switches, plugs and sockets, fuses, insulating rollers, bushings, funnels, tape.

Household lamps consist of a light source (lamp) and lighting fixtures. Incandescent and fluorescent lamps are used as light in household lamps.

Household electrical appliances and machines are divided into:

* heating devices;

* refrigerators and freezers;

* linen processing machines (washing machines, ironing machines, irons);

* cleaning machines;

* sewing machines;

* machines for mechanization of kitchen work;

* personal hygiene and sanitation devices;

* machines for maintaining indoor microclimate;

Electrical household goods according to GOST 14087-88 are also classified according to a number of other general characteristics: degree of protection against electric shock and moisture; operating conditions; placement categories during operation.

Depending on operating conditions, devices may be exposed to moisture, which impairs their electrical safety and causes corrosion. To prevent this, special protection against moisture is provided.

According to the degree of protection from moisture, household electrical appliances are produced in the following versions: unprotected, drop-proof, splash-proof, waterproof. Devices of unprotected design do not have a symbol; other designs are indicated in the markings and passport of the device. Unprotected devices do not have special protection against moisture penetration.

The shells of drip-proof products should not allow water to pass into the device under the influence of artificial rain with an intensity of 3 mm/min falling vertically from a height of 2 m for 5 minutes.

Splash-proof devices that are held in hands during operation are subjected to the same test, but rotated to the most unfavorable positions. The remaining devices of this design are sprayed with water from a special installation for 10 minutes.

Waterproof devices should not allow water to pass through during the day if they are immersed 5 cm below its level.

The design according to the degree of protection against moisture is established only taking into account the influence of moisture from the external environment. The presence of liquid in the appliance, for example in washing machines, kitchen machines, dishwashers, is not taken into account. Devices that are used in bathrooms and showers, as well as outdoors, must have an increased degree of protection from moisture.

At the installation site, the standard provides for: portable devices - they can be moved during operation or during operation when they are connected to a power source (vacuum cleaner, electric convector, etc.); hand-held instruments - when used, they are held in the hands; stationary devices are devices that are rigidly fixed or weigh more than 18 kg and do not have handles for carrying; built-in appliances - designed for installation in cabinets or kitchen units, in prepared niches in the wall or in other similar places.

According to operating conditions, household electrical appliances and machines are divided into products operating without supervision and products operating under supervision. The first include devices that operate without the constant presence of a person, as a rule, these are automatic or semi-automatic devices. After running a given program or completing the operating cycle, such devices are automatically disconnected from the power supply. The second category includes devices that operate in the presence of an operator (electric beaters, juicers).

According to the type of energy into which electrical energy is converted during operation, household electrical appliances and machines are divided into: electric heating ones, in which electrical energy is converted into thermal energy; electromechanical, in which electrical energy is converted into mechanical energy of the working body (electric coffee grinders, compression refrigerators); light, in which electrical energy is converted into visible light energy, and combined.

Based on the type of protection against electric shock, products are divided into classes. Electric shock protection classes:

For equipment with a zero class, electrical protection is provided only by the basic insulation, and the housing or open conductive parts of the electrical equipment are not connected to the protective conductor of the electrical wiring, and in the event of an insulation breakdown, protection is provided only by the air gap.

Protection of electrical equipment belonging to the first class is provided by basic insulation and connection of the housing or exposed conductive parts, a protective conductor.

In the event of a breakdown or failure of the insulation, the installed protective device must operate, for example, a circuit breaker, and the housing or exposed conductive parts cannot be energized.

Electrical equipment of the first class is connected to the electrical network by a three-core cable with a protective conductor.

If the connection to the electrical network is made with a two-core cable, then the equipment housing must be equipped with a clamp (grounding bolt or bus bar) for connecting the protective conductor.

The second protection class includes electrical equipment that provides double protection or reinforced insulation, but there are no means of connecting protective grounding.

Electrical equipment with the third class of protection is provided with electrical power from a safe (low) voltage source.

According to the operating mode - with short-term, intermittent and long-term mode.

According to climatic design: electrical appliances for operation in temperate climates (U), moderate and cold (UHL), as well as in any climate (B), except very cold (O).

received
fee 36%

Good afternoon. According to:

LIST OF TECHNICALLY COMPLEX PRODUCTS

1. Light aircraft, helicopters and aircraft with an internal combustion engine (with an electric motor)2. Passenger cars, motorcycles, scooters and vehicles with an internal combustion engine (with an electric motor) intended for driving on public roads3. Tractors, walk-behind tractors, motor-cultivators, machines and equipment for agriculture with an internal combustion engine (with an electric motor)4. Snowmobiles and internal combustion engine (electric motor) vehicles specifically designed for travel on snow5. Sports, tourist and pleasure vessels, boats, boats, yachts and floating transport vehicles with an internal combustion engine (with an electric motor)6. Navigation and wireless communications equipment for home use, including satellite communications, having a touch screen and having two or more functions7. System units, stationary and portable computers, including laptops, and personal electronic computers8. Laser or inkjet multifunction devices, monitors with digital control unit9. Satellite television sets, game consoles with a digital control unit10. TVs, projectors with digital control unit11. Digital photo and video cameras, lenses for them and optical photo and film equipment with a digital control unit12. Refrigerators, freezers, washing machines and dishwashers, coffee machines, electric and combined stoves, electric and combined ovens, air conditioners, electric water heaters with an electric motor and (or) microprocessor automation

This concerns the possibility of replacing goods after 14 days.

Regarding the return of goods that do not meet some criteria, BUT are in working order:

LIST OF NON-FOOD GOODS OF GOOD QUALITY, NOT SUBJECT TO RETURN OR EXCHANGE FOR SIMILAR PRODUCTS OF OTHER SIZE, SHAPE, DIMENSION, STYLE, COLOR OR COMPLETE COMPLEXES

1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, instruments and equipment, oral hygiene products, spectacle lenses, child care items), medicines (as amended by Decree of the Government of the Russian Federation dated October 20, 1998 N 1222)

2. Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products) (clause 2 as amended by the Government of the Russian Federation of October 20, 1998 N 1222)

3. Perfume and cosmetic products

4. Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods made from non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpets and others) and other goods sold by the meter (clause 4 as amended by the Decree of the Government of the Russian Federation of October 20, 1998 N 1222)5. Sewing and knitted products (sewing and knitted linen products, hosiery products)6. Products and materials in contact with food, made of polymer materials, including for single use (tableware and kitchenware, containers and packaging materials for storing and transporting food products)7. Household chemicals, pesticides and agrochemicals (as amended by Decree of the Government of the Russian Federation of October 20, 1998 N 1222)8. Household furniture (furniture sets and sets)9. Products made of precious metals, with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, cut precious stones10. Cars and motorbikes, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure boats and other household watercraft

electrical appliances and instruments; household radio-electronic equipment; household computing and copying equipment; photo and film equipment; telephones and fax equipment; electric musical instruments; electronic toys, household gas equipment and devices (as amended by Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated February 6, 2002 N 81)12. Civilian weapons, main parts of civilian and service firearms, cartridges for them (clause 12 introduced by Decree of the Government of the Russian Federation of October 20, 1998 N 1222)13. Animals and plants (clause 13 introduced by Decree of the Government of the Russian Federation of October 20, 1998 N 1222)14. Non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet art publications, calendars, booklets, publications reproduced on technical media)

What is your situation?

received
fee 18%

Good evening.

Based on clause 47 of the Government of the Russian Federation of January 19, 1998 N 55 (as amended on October 4, 2012) “On approval of the Rules for the sale of certain types of goods, the list of durable goods that are not subject to the buyer’s requirement to provide them free of charge for the period of repair or replacement of a similar product, and a list of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration" (as amended and additionally effective from 01/01/2013)

47. Household radio-electronic equipment, communications equipment, computing and copying equipment, photographic and film equipment, watches, musical products, electrical household appliances, cars and tools, household gas equipment and devices, other technically complex household goods Before delivery to the sales floor or to the point of delivery, purchases must undergo pre-sale preparation, which includes: unpacking the goods, removing factory grease, dust, shavings; inspection of the goods; checking the completeness, quality of the product, the availability of the necessary information about the product and its manufacturer; if necessary, assembly of the product and its adjustment.

then the drill can be considered a technically complex product. But when a question arises, you can always conduct a commodity examination. Who are you - a consumer or a seller?)

Chat

Makarov Pavel

Lawyer, St. Petersburg

Free assessment of your situation

1082 replies

699 reviews

Hello.

I can tell you from experience: drill-drivers and other similar electrical appliances are technically complex products.

There is no point in conducting a commodity examination.

I’ll tell you from experience: drill-drivers and other similar electrical appliances belong specifically to technically complex goods. There is no point in conducting a merchandising examination.

Magomedov Raul Kamilovich

A smart, competent answer... everything is clear to the client and there is no need to waste time and money!

Hello.

In Decree of the Government of the Russian Federation of November 10, 2011 N 924
“On approval of the list of technically complex goods”, a battery-powered drill is not indicated, but in the Decree of the Government of the Russian Federation of January 19, 1998 N 55 “On approval of the Rules for the sale of certain types of goods, a list of durable goods that are not subject to the buyer’s requirement for free provision of for the period of repair or replacement of a similar product, and a list of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration"

It's on the list:

11. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines;

So if you want to exchange such a drill for another without visible damage to the drill (you didn’t like the color, dimensions, etc.), then this will be difficult to do.

All the best

received
fee 46%

Hello!

According to clause 3.101 and appendix “K” to GOST R IEC 60745-2-2-2010 “Hand-held electric machines. Particular requirements for screwdrivers and impact wrenches,” cordless screwdrivers are classified as “electric machines.”

In accordance with clause 3.101 and Appendix “K” to GOST R IEC 60745-2-1-2006 “Hand-held electric machines. Particular requirements for drilling and impact drilling machines", cordless drills also apply to "electric machines".

Your product is a technically complex product. In particular, this confirms clause 11 of the list of “goods of good quality that cannot be exchanged...” approved by Decree of the Government of the Russian Federation No. 55. Such a screwdriver cannot be exchanged (and in the absence of a product suitable for exchange, returned) under Art. 25 of the law “on sexually transmitted diseases”, if it is of high quality, but does not suit you according to some parameters.

If your product has any damage, including minor damage - it does not have to be a significant defect - then you can make any demands (return, replacement, repair) under Art. 18 of the law “On ZPP”, not limited by the deadlines established for technically complex goods, because these restrictions are established only for a narrow range of such goods, which your product does not include (see Decree of the Government of the Russian Federation No. 924).

Chat

Plyasunov Konstantin

Global law firm, Moscow

2627 replies

678 reviews

Dear Olga!

Since a cordless drill/screwdriver is an electrical household machine and appliance, it is a technically complex product. There is a “List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration” (it is mentioned in the Decrees of the Government of the Russian Federation No. 1222 of October 20, 1998 and No. 81 of February 6, 2002) . It, among other things, in paragraph 11 of the List, mentions electrical household machines and appliances:

11. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; electrical household machines and devices; household radio-electronic equipment; household computing and copying equipment; photo and film equipment; telephones and fax equipment; electric musical instruments; electronic toys, household gas equipment and devices).

Thus, in Russia, according to the law, not a single technically complex device of proper quality can be handed over to the seller.

If your drill has any damage, defect, i.e. is already a product of inadequate quality, then you, according to Art. 18 of the Law “On Protection of Consumer Rights”, has the right to refuse to execute the sales contract and demand a refund of the amount paid for such goods or make a claim for it replacement for goods of the same brand (model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements must be satisfied in one of the following cases:

Detection of a significant defect in the product;

Violation of the deadlines established by this Law for eliminating product defects;

Inability to use the product during each year of the warranty period in total for more than thirty days due to repeated

eliminating its various shortcomings."

Thus, even if the product you purchased is included in the List of Technically Complex Products, you can exchange it.

In accordance with Art. 18 of the Law “On Protection of Consumer Rights”, you must choose a claim, either a replacement or a refund; only one claim can be made. Next, contact the store with a request for a refund for the product of poor quality/or replacement of the product. It is better to prepare the claim in advance, in 2 copies; on your copy in the store, put the date of acceptance of the claim, registration number and signature of the person accepting it.

In accordance with paragraph 5 of Art. 18 of the Law “On the Protection of Consumer Rights” the Seller is obliged to accept the goods from you and either return the money, or exchange, or prove (through an independent examination) that you are responsible for the defects. The seller is obliged to replace low-quality goods within seven days from the date of presentation of the specified demand by the consumer, and if additional verification of the quality of such goods by the seller is necessary - within twenty days from the date of presentation of the specified demand.

In accordance with the law, after completing the above steps, you must exchange goods of inadequate quality or return your money. In practice, this does not always happen; it often happens that the seller refuses the consumer only on the basis of a quality check (quality checks are carried out by the seller’s employees) or refuses to accept the product at all and asks the consumer to independently conduct an independent examination. In this case (and in the event that the seller conducted an independent examination, the conclusion of which seems doubtful to you and does not satisfy you), you need to apply for an independent examination yourself.

If you have conducted an independent examination and, in accordance with its conclusion, your product has manufacturing defects, then write and hand over to the seller a repeated claim, and include in the list of demands compensation for expenses associated with the examination (if the examination conclusion is in your favor in accordance with paragraph .1, Article 18, the seller is obliged to compensate for the costs of its implementation).

If, after the examination, the Seller does not satisfy your request for a refund for the goods or exchange of goods, then you will need to go to court. In fact, it is beneficial to go to court for the protection of consumer rights, since in court it will not only be about the demands that you presented earlier, but also every day the penalty under the Law “On the Protection of Consumer Rights” will grow (Article 23 Law “On the Protection of Consumer Rights”), plus you can receive compensation for moral damage (lately the courts have assessed moral damage quite highly). Alexey Sachenkov

11. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; household electrical machines and appliances; household radio-electronic equipment; household computing and copying equipment; photographic and film equipment; telephones and fax equipment; electric musical instruments; toys electronic, household gas equipment and devices)

But Article 20 refers to the requirement to provide a similar product during repairs!

Drills and screwdrivers are manufactured in a wide variety of technical solutions, ranging from completely simple ones - a motor and a pin with an attachment, to technically complex ones with multifunctional purposes. As it was correctly noted here, “complex household goods” must undergo pre-sale preparation, which includes: unpacking the goods, removing factory grease, dust, shavings; inspection of the goods; checking the completeness, quality of the product, the availability of the necessary information about the product and its manufacturer; if necessary, assembly of the product and its adjustment. It seems to me that a drill/driver is displayed on the counter in a factory box, usually sealed by the manufacturer, and does not undergo pre-sale preparation. Hence, without an expert opinion (which, by the way, the court will definitely do), no judge can accurately determine whether a product is technically complex, because this requires special knowledge, which a lawyer, alas, does not possess. Only a specialist's opinion.

Secondly, when purchasing in a store, you must ask the seller to present a certificate of conformity of the product with the code of the All-Russian Product Classifier, there must be an OKP code, using it you need to check the class of the product, from which it will be clear whether this product is everyday or technically complex.

Please also remember that in accordance with Art. 10 of the Law on the Protection of Consumer Rights: Responsibility of the manufacturer (performer, seller) for inadequate information about the product (work, service) 1. If the consumer is not given the opportunity to immediately receive information about the product (work, service) upon concluding a contract, he has the right to demand from the seller (performer) compensation for losses caused by unjustified avoidance of concluding a contract, and if the contract is concluded, within a reasonable time, refuse to perform it and demand the return of the amount paid for the goods and compensation for other losses. (as amended by Federal Law No. 171-FZ of December 21, 2004) The seller or manufacturer of the goods must provide you with such information.

Classification of household appliances and electronics

Household devices and other electronics are present in every home or apartment today. We are surrounded by technical innovations and inventions, which are quite difficult to do without in the modern world. This includes home and kitchen appliances - vacuum cleaners, refrigerators and TVs, multicookers and coffee makers, microwave ovens, and other electronics - electric shavers, trimmers and mobile phones, tablet devices and so on.

Among this multitude of products, certain groups are distinguished - categories of equipment that have a specific purpose and use. Classes such as household appliances and electronics are just two fundamental groups, which in turn are divided into many more subcategories. At the same time, we should not forget about such criteria as the manufacturer. Today, orders can be made both in stores or hypermarkets, and in online stores. For example,http://panasoniconline.com.ua/ - household appliances and electronics from Panasonic are the best example of this type of service.

Large household appliances for the home. Product types that fall into this category include refrigerators and washing machines, gas or electric stoves, all types of dishwashers and freezers, ice makers and dryers.

Climate technology. This category of goods includes almost all equipment and other inventions that work in the field of heating or cooling air, water, etc. Thus, climate control equipment includes heating boilers and water heaters, gas and electric boilers, air conditioners and fans, various types of radiators and heaters, humidifiers or dehumidifiers, thermometers and other similar devices.

Small household appliances. This is the widest class of household appliances and electronics, which includes both equipment for the home and for the kitchen or personal care. Vivid examples of such electronics are devices for preparing food (blenders and food processors, multicookers and bread makers), devices for preparing drinks (coffee makers or electric kettles). This also includes equipment for personal care (hair clippers and hair dryers, electric shavers and trimmers, etc.), and for home care (vacuum cleaners and steam cleaners, including irons, etc.).

And, another class of household appliances and electronics is considered to be built-in appliances - hoods and ovens (including refrigerators and microwave ovens), which are built into kitchen walls or other elements in the house. Other types of devices and inventions also belong to one or another type of technology, or are separated into separate small categories - lighting lamps, wall clocks and other products.

We can no longer imagine life without modern household appliances. It facilitates the housewife's work in caring for the house and cooking, serves for entertainment and performs many useful tasks.

Household appliances are achievements of science; they use the most advanced developments. You can buy them in specialized stores or online, for example, on the website http://e-bazza.com/. The latter option is preferable, because this way you can purchase the necessary equipment without leaving your home and saving time.

Classification

As already mentioned, the category of goods such as household appliances includes those that make household work easier.

It is divided according to its purpose:

• for the kitchen - refrigerator, electric meat grinder, dishwasher, stove, bread maker, toaster, mixer;
• measuring equipment – ​​thermometer, scales, watch;
• for cleaning and cleaning - a steam cleaner and a vacuum cleaner;
• climate control – humidifier, fan, air conditioner;
• for clothing care - iron, washing machine;
• other - lighting fixtures, TVs, computers, heaters, etc.

And that’s all – not the whole list!

Huge assortment

All household appliances are divided into those that are necessary and those that you can do without. So, if without a refrigerator the food will spoil, so it is necessary, then the dishes can be washed by hand, without any machine.

When purchasing a device, buyers pay attention to the characteristics it needs. That is, if the kitchen is large, then the equipment chosen is larger than for a small room.

Manufacturers take into account user requests, which is why the range of products is so huge. Here's a TV - they come with large and small screens, mounted on a special holder on the wall or on a stable stand.

Nowadays, built-in household appliances have become very popular, supporting the design of the kitchen and saving space.

Any equipment works with the help of electricity, so it is placed next to sockets or specially installed in the right place. But there are autonomous models that have their own power source - a screwdriver, etc.

Modern household appliances are increasingly equipped with electronics and therefore can increasingly function without human intervention. This creates additional comfort. Now it is quite possible to control a vacuum cleaner and coffee maker from a distance while sitting in the living room watching TV.

Conspiracy theory. "Household appliances":